Frequently Asked Questions:

Why am I being charged for shipping?
While we are happy to ship tools for free anywhere in the Continental US, it is necessary to charge shipping of fasteners and accessories. If you also ordered fasteners or accessories, a shipping charge will appear at checkout.

What is your return policy?
Returns are accepted generally for defective tools. However, should you order a tool and then discover that you ordered the wrong one, we will be happy to exchange it under the following conditions:

1) A Return Goods Authorization number must first be acquired from NailZone.com Customer Service.
We may be reached at 1-800-227-2044.

2) The customer will be responsible for sending back the incorrect tool, with the tool and the original packaging in good resalable condition, including all manuals and registration material.
A $13.00 restocking fee will be assessed for each item being returned. Returned tools should have a copy of the original packing slip accompanying them.

3) Fasteners may also be returned following the above criteria.
Any boxes of fasteners that are returned that are not resalable or have fasteners missing will not be credited in any amount.

4) Should you receive a tool that is defective upon receipt, simply call customer service right away.
We will do our best to remedy the situation in a satisfactory and timely manner.

Are your tools new or refurbished?
All of our tools are brand new and carry full factory warranties. As a rule we do not deal with used or refurbished tools.

From where does your product ship?
We ship from our warehouse in Muscle Shoals, Alabama, or from any number of warehouses to which we have access throughout the Southeast.